Blue Line Training terms and conditions

Blue Line Training  terms and conditions

Terms & Conditions

The following terms and conditions set out the rules of using  our services. By using our website and any service which is offered by us, you accept and agree to follow and abide by following terms & conditions. 


In these terms & Conditions “we” means and “you” means the person or a business/contractor which purchases a place(s) for a course(s) or any other service offered by  at our venue or at any agreed venue. 

Booking Places on Courses & Payments

A learner or a business can book a place on our website. The fee for the course should be paid in full unless there is a signed agreement with

A provisional booking may be reserved with a premium price to be paid on the day of training. This booking will be considered as provisional and a place is not guaranteed until the full course fee has been paid. Delegates can be requested to join the course on a later date only if the places are filled on the day of training. 

Discounts offered on specific venues and on specific courses are subject to change without any prior notice and are valid on the time of booking

Discount offered are subject to the availability of the places and the payment of course fees.

Payments are subject to change anytime and we reserve the the right to change prices without any prior notice. 

Payment must be made in advance of the course by cheque, postal order, credit card, debit card or BACS electronic transfer.

Cheques and postal order to be made payable to the and should contain the course reference and your name on the back. 

A booking will be considered provisional until the full payment has been cleared into bank account.

If a booking has been cancelled, or resulted in a non attendance by the delegate or business, and the fee has not been paid yet, then fee will be outstanding and is payable to

All our course fees include relevant course fees, course material, examination fees and certificate fees. There is no accommodation and refreshments included unless it is agreed in writing with you. 


If a candidate is unable to attend a booked course or wants to reschedule the booking then he/she can do so in writing provided that 3 working days notice is given to Candidate is required to give 3 clear working days notice prior to the course start date. The course will be rescheduled but booking will be subject to availability of the course within the 6 months. If notice is given within 3 working days no charge will be applied for rescheduling the course. 

If  has been notified in less than 3 working days prior to the course start day, then a rescheduling charge of £30 will be applied to reschedule the course booking. Again the booking will be subject to availability of places on the course and will be within 6 months. 

If a delegate fails to attend the course without any agreement with Then no refund will be given. 

In the case of non attendance if the fee has not been paid then course fee will be outstanding and is still payable to 

A delegate can transfer a booking to a substitute delegate anytime but Training should be notified as soon as possible, so that the course information can be sent to the delegate who is attending the course. 

Cancellations and Refunds

Delegates should give a 15 working days notice in writing to cancel a booking.

If the a place has been cancelled in less than 15 days of the start date of the course then no refund will be given whatsoever. 

There will be no refund and no cancellation policy, if a course has been booked on an offer (Discounted Price). 

If a discounted booking has been cancelled by the delegate, and the fee has not been paid yet then fee will be outstanding and is payable to

Any refund will be less than any charges or commission charged by third parties.

Course cancelled in 15 working days prior the course start date will be refunded with deductions made for incurred charges by 

An agreed refund will be paid back in 15 working days. 

If a course booked by a corporate client on-site or at one of our venues and has been cancelled by the corporate client then there will be no refund. If the fees have not been paid yet, then the outstanding balance is payable by the client to  prior to the course date. Alternative dates may be decided at the discretion of

We provide every support to deliver the courses and if a delegate fails to complete the course or reach the required standard then there will be no refund. 

If a delegate fails to attend the course without any agreement with  then no refund will be given. 

In the case of non attendance if the fee has not been paid yet then the course fee will be outstanding and is payable to

If a delegate wants to cancel his/her booking and wants to transfer a booking to a substitute delegate then he/she can do so anytime but should be notified as soon as possible, so that the course information can be sent to the delegate who is attending the course. 

Cancellation/delay/changing of course by us

We will try our best to deliver the agreed and booked courses but in case of any unforeseen circumstances following terms and conditions will apply.

We reserve the right to change, cancel or alter any course dates or venue. 

In case of any changing/cancellation or alteration the delegate will be informed in a reasonable time as soon as possible and an alternative date or a refund will be offered. 

If we change the course you will have right to accept the following: 

Book a course on an offered date or on a later date. 

Booking another course from us, paying or receiving difference. 

Cancelling the course and receiving a refund. 

As part of the initial assessment, your, trainer will carry out a test to assess your English language and literacy. Extra support will be provided if required, however if your level of English and literacy is below an acceptable level you may not be accepted onto the course. In such cases the course booking will be cancelled by and a full refund of fees will be given. 

Delay or failure to provide our services

We shall not be held responsible and take no responsibility if our services do not meet your expectations when it is beyond of our control, due to following reasons or other similar reasons; 

An act of God or Flood 

Explosion, fire or accident 

War or civil disturbance 

Strike, industrial action or stoppage of work 

Intervention or a third party act or omission 

Lack of communication by you or any incomplete information given by you regarding your address or any other personal information required by us

Our Services & Commitment to You in General

All our services provided to you will be delivered directly by us or by one of our carefully chosen training partners. We take no responsibility for courses delivered by any training partner. As in such circumstances  Training will be acting as a referral company. However, we pledge that all services offered by us or through one of our recommended training partner, will be delivered in accordance with these terms & conditions in a skilful, reasonable and professional way. We will take every reasonable step to give you a stimulating learning experience with us. 

If you think that we have failed to deliver our services at a satisfactory level. You can write a formal complaint and we will investigate the issue further. A response to your written complaint will be sent to you within 28 days with the update of your complaint. We will endeavour to address your complaint as soon as possible but it could take longer than 28 days to resolve any specific issue, regular updates will be sent to you in regards to the progress of your report. 

Any losses which are unforeseeable arising during the delivery of our services will be accommodated as following: 

Any losses, which are not caused by us; business or trade losses  liability in connection with training services will not exceed the purchase price of the services booked less any amendment charges paid to us. liability remains relation to death or personal injury caused by our negligence, at all times, limited to the value of the services booked, excluding any amendment charges paid to us. 

In certain circumstances , has the right to use alternate training providers. We reserve the right to change or alter or review all or any part of these terms and conditions anytime and without any prior notice. It is your responsibility to keep yourself updated and if you use our website or our services then it will be considered that you have agreed to our current terms and conditions. 

We accept no responsibility to look after your belongings and it is your responsibility to look after them


The result will be available to you online on our website in 14 working days after sitting the exams. A confirmation email will be sent to you once the result has been published on our website. We shall not be held liable for any delay or loss by the relevant awarding body or any other organisation who is involved in examining and marking the results. 

We will use the name you have provided on your booking from, any misspelled name will be considered your fault and a duplicate certificate with an extra cost will be issued. 

We will post your certificate by recorded first class delivery and in case of any lost of post we will not be held responsible.

Examination Re-sits

In an unlikely event of failing an exam or any part of exam the delegate may be allowed to sit in the relevant exam at no extra cost. The delegates wishing to take this opportunity must call the  Head Office to arrange an exam re-sit as no delegates are allowed to sit in the exam without prior agreed booking. 

The exam re-sits are only offered to delegates as an extra support and are not included in our agreement of course booking/ delivery and is at the discretion of 

Please note that the free exam re-sits are not entertained on all training venues and not on all courses, please call Head Office to check the availability of exam re-sit at your desired venue. 


We expect a reasonable behaviour towards our staff and resources. If your behaviour is believed to be unacceptable or you have caused any damage to our resources then your place of the course will be terminated and you will be requested to leave the class/premises with immediate effect. We will investigate the issue further and if you are found guilty then no refund will be made and the course booking will be cancelled. 

You’re Information 

We store your information on our database and may contact you time to time for any queries regarding your course with us. We can use this information to give you information regarding our new courses, current discount offers and offer jobs opportunities, which have been made available for you by us. If you wish to unsubscribe from receiving such information anytime you can do so by emailing us or phoning us or by writing to us at our Head Office Address. 

Your personal information will not be passed onto a third party without your consent.

We do not store credit card details nor do we share customer details with any 3rd parties. 

Any information stored by  will be treated in accordance with UK Data Protection Act.

Information provided by us

We try our best to provide you with accurate, fresh and updated information regarding our courses and services, which we publish on our website or provide you by email or advise you by telephone or in person. However, it is your responsibility to verify the authenticity and accuracy of the information given to you by us and we shall not be held responsible for any misrepresentation, misunderstanding or any other issue arising from it. 


We provide a service of connecting potential jobseekers and employers. We run a database of job opportunities and this service is entirely to provide an extra support to those people who have subscribed to our website and agree to receive email updates for current job opportunities. We shall not be held liable for any issue arising from applying or getting jobs or any other issue thereafter and any queries shall be made directly to the specific employers.

We use cookies to give you a good experience of using our website. By using our website, it will be considered that you are agreed to use our cookies and if you do not wish to do so, you can change the settings of your browser anytime. 

Governing Law and Jurisdiction

Any contract made by  is under the jurisdiction of English Law and English Courts.